Return and Refund Policy

Return and Refund Policy

At Megaloom.shop, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

  • Products must be returned within 30 days of receipt.
  • Items must be unused, in their original condition, and in the original packaging.
  • A valid proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Products that have been used, damaged, or altered.
  • Clearance or final sale items.

3. Return Process

  1. Contact Us: Email us at support@megaloom.shop or call +1 (714) 515-1497 to initiate a return.
  2. Approval: Once your return request is approved, you will receive instructions for shipping the product back.
  3. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

  • Refunds will be processed to the original payment method within 3-7 business days after we receive and inspect the returned item.
  • You will receive an email notification once your refund is processed.

5. Exchanges

  • Exchanges are available for defective or incorrect items. Contact us at support@megaloom.shop to arrange an exchange.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 7 days of delivery.
  • Provide photos of the damaged or defective item.
  • We will arrange a replacement or refund at no additional cost.

7. Contact Information

For assistance with returns or refunds, please contact:

  • Company Name: Deonysia Kalogeratos LLC
  • Address: 1212 W 36th St, Los Angeles, CA 90007, United States
  • Phone: +1 (714) 515-1497
  • Email: support@megaloom.shop

This Return and Refund Policy ensures transparency and aligns with Google Merchant Center requirements, offering clarity and reassurance to your customers.

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